| GENERAL INFORMATION|
1. NEW HOURS TO CALL FOR ANY WATER SYSTEM ISSUE
DURING REGULAR BUSINESS HOUR (9:00 A.M. TO 5:00 P.M., MONDAY THRU FRIDAY)
For ALL water system delivery issues including emergency leaks, please call
UTILITY BILLING at (928) 367-6621.
AFTER HOURS EMERGENCY CALLS ONLY (AFTER 5:00 P.M. ON FRIDAY AND 9:00 A.M. ON M0NDAY)
If you have an emergency water leak occurring after 5:00 p.m. Friday afternoon and before 9:00 a.m. Monday morning, contact MOGOLLON WATER MANAGEMENT, LLC AT (928) 940-0042.
2. WHO IS RESPONSIBLE FOR MAINTENANCE/REPAIR OF YOUR WATER SYSTEM
Property Owner Responsibility
Property owners are responsible for maintenance and repairs to the water system from the point where their property water line is connected to the water meter and continues throughout the remainder of the property.
Note: Water Maintenance staff are not allowed to go onto private property to repair a leak when it has been determined the leak is the responsibility of the property owner.
Water District Responsibility
The District is responsible for maintenance and repair of District equipment only.
District equipment is defined as the equipment beginning at the meter box continuing to the main input water line, and all equipment inclusive to this area.
At no time should any property owner operate, utilize, or manipulate District equipment.
If District equipment is damaged by property owner, property owner will be responsible for all repairs and replacement to include materials and labor.
3. STOP AND WASTE VALVE (also called curb stop)
1. The District requires a stop and waste to be installed on all homes.
2. The stop and waste valve is a quick way to shut off the water going into your home for an emergency water issue.
3. Property damage can be reduced with a stop and waste valve.
4. It is the property owner’s responsibility to shut the water off at the house end when necessary using a water key.
Note: Property owners are not to turn off their water at the meter as meter is the property of the District.
5. Water keys can be purchased at any hardware store. If a property owner does not have a water key to shut off their water and requests Mogollon Water Management to shut off water, a $50.00 service charge may be applied to the next water bill.
4. Winterizing Your Home is the property owner’s responsibility
Burst water pipes is a common occurrence in mountain communities and occurs when temperatures hit freezing. Below is a list of precautions that property owners can take to prevent burst water pipes in the winter.
1. Move pipes-Pipes can only freeze when they get cold enough. If there are pipes running through unheated parts of your home such as under a deck, be sure to consult with a plumber if it’s possible to have the line moved.
2. Insulate pipes-Pipes at risk of freezing need to be insulated. The higher R-value of insulation, the better. Check if there are holes in your outside walls. Most homes have holes in walls to run cable or satellite TV lines. Cold air that seeps in from these points can also freeze pipes. Caulk or seal these holes up.
3. Leave faucets dripping-Consider leaving the faucet dripping at the end of a line where plumbing is exposed. A dripping faucet wastes water, however, the slow drip can be just enough to remove built up pressure from an ice dam.
4. Open Up Under the Sink Cabinet faucets on exterior walls-this allows warm air from inside the home to enter the cabinet cavity and keep pipes from freezing.
5. Don’t turn off your heat-It’s standard for homeowners to turn off or lower the heat when they leave for the day, for a vacation or for the colder, winter seasons. However, when the temperature drops below freezing, that heat is the only thing keeping the water in your pipes flowing. It’s not an ideal energy saver, but don’t turn your heat down when it’s too cold outside. Generally, you’ll be safe if you leave the thermostat at a minimum of 55 degrees Fahrenheit. If it’s a particularly cold day, then set the heat accordingly higher.
6. Consider draining pipes to winterize-For an extended vacation for if you leave for the colder seasons, it might be a good idea for homeowners to drain the water from their pipes. This is a pretty simple process and could be a little time consuming depending on the size of your home. However, it’s important to remember that water cannot freeze in your pipes if there’s no water there. The 10-30 minutes you’ll spend on this process to winterize your home will be well worth it if it prevents a burst pipe.